Customer Service Associate

Travelers

Base: $37,400.00 - $61,600.00 annually; bonus/equi...
Prior customer service experience
Strong verbal and written communication skills
Proficiency utilizing technology across multiple systems
The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately

Job Summary

  • The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately.
  • Employees are eligible for comprehensive benefits including health insurance from day one, a 401(k) match up to 5%, and a fully funded pension plan.
  • The position requires successfully completing applicable new hire training and maintaining accurate documentation following defined business area guidelines.

Matching Summary

The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately.

Salary

Base: $37,400.00 - $61,600.00 annually; Bonus/Equity: Performance-based cash incentive awards available; Benefits: Health insurance, 401(k) match, pension, PTO, wellness program

Skills & Requirements

Must-have

  • Prior customer service experience
  • Strong verbal and written communication skills
  • Proficiency utilizing technology across multiple systems

Nice-to-have

  • Ability to analyze information and think critically
  • Flexibility and resiliency to navigate change
  • Desire to continuously acquire new skills and knowledge

Key Requirements

  • High school diploma or GED required
  • Completion of online pre-employment assessment required

Work Rights

Not specified

Tailored Resume

Cover Letter