Scheduler, Workforce Management

Probe Group

Experience with workforce management tools
Advanced excel skills for data mining
Ability to interpret complex data patterns
The role involves creating and optimizing employee schedules to meet operational demands while maximizing efficiency

Job Summary

  • The role involves creating and optimizing employee schedules to meet operational demands while maximizing efficiency.
  • Candidates must monitor real-time performance and adjust schedules immediately to handle unexpected volume spikes or absences.
  • The position requires allocating work based on employee skills and labor law compliance to prevent burnout and underutilization.

Matching Summary

The role involves creating and optimizing employee schedules to meet operational demands while maximizing efficiency.

Skills & Requirements

Must-have

  • Experience with Workforce Management tools
  • Advanced Excel skills for data mining
  • Ability to interpret complex data patterns

Nice-to-have

  • Strong problem-solving in high-pressure situations
  • Effective coordination with operations managers
  • Adaptability to frequent last-minute changes

Key Requirements

  • Technical proficiency with NICE IEX or similar WFM tools
  • High-level spreadsheet management capabilities
  • Proven analytical thinking for labor forecasting

Work Rights

Not specified

Tailored Resume

Cover Letter