The VP, Small Business Operations leads Aviva’s Small Business underwriting organization, driving profitable growth, underwriting excellence, and a market‑leading digital and broker experience
Job Summary
The VP, Small Business Operations leads Aviva’s Small Business underwriting organization, driving profitable growth, underwriting excellence, and a market‑leading digital and broker experience.
This role sets strategic direction, builds underwriting capability, and strengthens Aviva’s competitive position in the small business insurance market.
You will lead a national underwriting team, influence strategy, and own the development of an efficient, scalable operating model that delivers outstanding customer and broker outcomes.
Matching Summary
The VP, Small Business Operations leads Aviva’s Small Business underwriting organization, driving profitable growth, underwriting excellence, and a market‑leading digital and broker experience.
Skills & Requirements
Must-have
profitable growth
underwriting excellence
digital and broker experience
national underwriting team
scalable operating model
customer and broker outcomes
Nice-to-have
people first culture
inclusion and collaboration
voice matters
growth is supported
making a real difference
Key Requirements
Bachelor’s degree in business, Finance, or related field
10+ years of underwriting experience
leadership responsibility
Commercial Lines product and underwriting expertise
Proven leadership experience
lead change and operate effectively
broker relationship management
strategic account management skills
network of relationships with key Canadian brokerages