Technical Support Engineer 2

Datadog

Tokyo, Japan
Not specified; not specified; generous global bene...
On-site (3-5 days per week)
2+ years multi-channel technical support experience
Fluency in japanese spoken and written
Experience with zendesk jira confluence
Datadog is seeking a Technical Support Engineer 2 to join their Tokyo team, focusing on multi-channel technical support to enhance customer satisfaction and product education. The ideal candidate will have experience in SaaS technical support, strong communication skills, and a client-centric approach

Job Summary

  • The role involves engaging with customers via multiple channels to resolve technical requests and educate clients on the Datadog platform.
  • Employees will become demo certified and lead three-pillar demonstrations while training as specialists in specific product areas.
  • The company offers best-in-breed onboarding, stock equity, and an inclusive culture that values professional development and diversity.

Matching Summary

Match Score: 85

Datadog is seeking a Technical Support Engineer 2 to join their Tokyo team, focusing on multi-channel technical support to enhance customer satisfaction and product education. The ideal candidate will have experience in SaaS technical support, strong communication skills, and a client-centric approach.

Salary

Not specified; Not specified; Generous global benefits including RSUs and ESPP

Skills & Requirements

Must-have

  • 2+ years multi-channel technical support experience
  • Fluency in Japanese spoken and written
  • Experience with Zendesk Jira Confluence
  • Basic knowledge of Linux and programming
  • Ability to work rotating weekend schedules

Nice-to-have

  • Self-motivated with desire for continuous learning
  • Critical thinker with client-centric approach
  • Effective written and verbal communicator
  • Tinkerer with troubleshooting experience
  • Participation in internal product conversations

Key Requirements

  • 2+ years related experience in SaaS technical support
  • Business or native level fluency in Japanese
  • Previous engineering or programming background required

Work Rights

Not specified

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