Senior Manager, Ucc And Incident Management, Apac

NBC UNIVERSAL

Osaka, Japan
**
Unified communications and collaboration (ucc) operations
Incident management framework
Crisis communication protocols
** NBCUniversal is seeking a Senior Manager for Unified Communications and Incident Management in Osaka, Japan. This role involves leading UCC operations and incident management across the APAC region, ensuring effective collaboration and minimizing disruptions for the organization. **

Job Summary

  • This role ensures seamless collaboration across voice, video and messaging platforms while driving effective processes to prepare for, respond to, and resolve critical incidents.
  • Own the enterprise incident management framework, playbooks and escalation processes, acting as a first-level escalation point for operational incidents within the region.
  • The company champions an inclusive culture and strives to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Matching Summary

Match Score: 75

** NBCUniversal is seeking a Senior Manager for Unified Communications and Incident Management in Osaka, Japan. This role involves leading UCC operations and incident management across the APAC region, ensuring effective collaboration and minimizing disruptions for the organization. **

Skills & Requirements

Must-have

  • Unified Communications and Collaboration (UCC) operations
  • Incident management framework
  • Crisis communication protocols
  • IT support best practices
  • MS Teams, Zoom, Cisco UC, Avaya

Nice-to-have

  • Enterprise-scale environments
  • Cloud-based collaboration tools
  • Emerging technologies passion
  • Employee technology experience improvement

Key Requirements

  • 5+ years of experience in UC or Incident management
  • 2+ years in a leadership or supervisory capacity
  • Familiarity with ITIL practices
  • Proven experience managing regional teams
  • Experience with recruitment and management of external legal counsel

Work Rights

Not specified

Tailored Resume

Cover Letter