Customer Success Manager, Dach

Anthropic

Munich, Germany
€150.000—€230.000 eur; not specified; not specifie...
On-site (25% minimum presence in the office)
Strategic customer relationships
Ai/ml concepts and api integrations
Consumption and seat-based models
Anthropic is seeking an experienced Customer Success Manager for its Munich office to help enterprise clients in the EMEA region maximize the usage of their AI products. The role requires a blend of business acumen and technical expertise to develop strategic relationships and drive customer success through effective change management and product optimization

Job Summary

  • Serve as a strategic partner and trusted advisor to enterprise customers, helping them harness AI capabilities.
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations.
  • Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes.

Matching Summary

Match Score: 85

Anthropic is seeking an experienced Customer Success Manager for its Munich office to help enterprise clients in the EMEA region maximize the usage of their AI products. The role requires a blend of business acumen and technical expertise to develop strategic relationships and drive customer success through effective change management and product optimization.

Salary

€150.000—€230.000 EUR; Not specified; Not specified

Skills & Requirements

Must-have

  • Strategic customer relationships
  • AI/ML concepts and API integrations
  • Consumption and seat-based models
  • Customer value quantification
  • Change management strategies

Nice-to-have

  • Thrives in ambiguous environments
  • Roll up your sleeves mentality
  • Passion for responsible AI development
  • Building regional processes

Key Requirements

  • 6+ years customer-facing experience
  • Technical fluency in AI/ML
  • Experience with consumption/seat models
  • Bachelor's degree or equivalent

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter