Associate, Technical Support Engineer - Bilingual (english/french)

INGRAM MICRO

Mississauga, Ontario, Canada
Base: $58,000 - $62,000 cad py; bonus/equity: meri...
Hybrid
Bilingual english french fluency
2-4 years technical support experience
Saas platforms and api troubleshooting
This hybrid role is based in the Mississauga office with an option to work remotely two days per week

Job Summary

  • This hybrid role is based in the Mississauga office with an option to work remotely two days per week.
  • The successful candidate will act as a trusted advisor, resolving complex technical issues across software, APIs, and infrastructure while collaborating with engineering teams.
  • Ingram Micro offers competitive benefits including flexible healthcare, dental, vision, RRSP matching, and access to critical illness and disability coverage.

Matching Summary

This hybrid role is based in the Mississauga office with an option to work remotely two days per week.

Salary

Base: $58,000 - $62,000 CAD per year; Bonus/Equity: Merit increases, annual bonuses, or sales incentives possible; Benefits: Flexible Healthcare, Dental, Vision, RRSP Matching

Skills & Requirements

Must-have

  • Bilingual English French fluency
  • 2-4 years technical support experience
  • SaaS platforms and API troubleshooting
  • Cloud services AWS Azure knowledge
  • Linux environment experience
  • Web server database Apache MySQL
  • Ticketing systems Zendesk Jira

Nice-to-have

  • Scripting Python Shell experience
  • Strong analytical problem-solving skills
  • Customer-first mindset
  • Ability to work under pressure
  • Self-motivated proactive attitude
  • Interest in continuous learning

Key Requirements

  • Diploma or Degree in Computer Science or equivalent
  • Fluent in both English and French
  • 2-4 years of relevant technical support experience

Work Rights

Not specified

Tailored Resume

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