Patient Service Representative (psr) Lead - Specialty Clinics
Advocate Aurora Health
Greenbriar, US
Base: $21.85 - $32.80 ph
Training and orienting staff
Day-to-day work direction
Staff scheduling
Learns 6 different specialty front desks, assists with staffing 50% of the week along with administration and leadership tasks
Job Summary
Learns 6 different specialty front desks, assists with staffing 50% of the week along with administration and leadership tasks.
Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, scheduling of staff, and giving input on performance.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Learns 6 different specialty front desks, assists with staffing 50% of the week along with administration and leadership tasks.
Salary
Base: $21.85 - $32.80
Skills & Requirements
Must-have
Training and orienting staff
Day-to-day work direction
Staff scheduling
Performance feedback
Resolving employee concerns
Interpreting policies and procedures
Greeting patients and visitors
Registering patients
Verifying insurance coverage
Collecting co-pays and balances
Scheduling patient appointments
Updating patient information
Monitoring patient flow
Performing visit closure
Intermediate computer skills
Basic medical terms understanding
Speed and accuracy in data entry
Organizational skills
Attention to detail
Nice-to-have
Team building
Managing multiple priorities
Problem solving
Decision making
Interpersonal skills
Effective communication with diverse individuals
Key Requirements
3 years of experience in customer service and/or leadership