Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - French Or German Speaking
Salesforce
Salesforce health or life sciences cloud
Technical customer success experience
Saas platform use
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Job Summary
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating services and providing feature guidance.
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Matching Summary
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
Skills & Requirements
Must-have
Salesforce Health or Life Sciences Cloud
Technical Customer Success experience
SaaS platform use
Consulting or Solutions Development
French or German language fluency
Nice-to-have
Exceptional communication and presentation skills
Ability to learn new technologies quickly
Forming relationships
Collaboration skills
Professionalism
Key Requirements
5+ years relevant industry expertise
Business level fluency in English and either French or German
Experience with Salesforce Health or Life Sciences Cloud