Gbs Help Desk Support Rep

HCM Portal (UPS)

Medellin II, CO, United States
Fully remote
Troubleshoot technical and procedural issues
Record interactions in crm system
Identify and define problems
This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications

Job Summary

  • This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications.
  • He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications.

Skills & Requirements

Must-have

  • Troubleshoot technical and procedural issues
  • Record interactions in CRM system
  • Identify and define problems
  • Understand technical concepts
  • Respond to customer requests
  • Meet performance targets

Nice-to-have

  • Rewarding culture
  • Talented teams
  • Innovative possibilities
  • Passion for leading

Key Requirements

  • Minimum of 3 months helpdesk/call center experience
  • Typing skills (minimum of 35 wpm)
  • Computer hardware and software knowledge
  • Excellent written and verbal communication skills
  • Ability to work flexible shift hours

Work Rights

Not specified

Tailored Resume

Cover Letter