Not specified (assumed to be full time based on the job type).
Strong customer service orientation
Ability to work in fast-paced environment
Basic computer navigation skills
The Customer Support Associate I position at Concentrix in Cagayan de Oro, Philippines, is focused on providing customer service support through various channels. The ideal candidate should have a high school diploma, some customer service experience, and strong communication and multitasking skills
Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements.
Candidates must be dependable with strong attention to detail and able to tolerate repetitive work in a high production environment.
Matching Summary
Match Score: 75
The Customer Support Associate I position at Concentrix in Cagayan de Oro, Philippines, is focused on providing customer service support through various channels. The ideal candidate should have a high school diploma, some customer service experience, and strong communication and multitasking skills.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Basic computer navigation skills
Nice-to-have
Demonstrate empathy with customers
Flexible and adapt to changes quickly
Team member or independent worker
Key Requirements
High school diploma
Three to six months of relevant experience preferred