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Quest Diagnostics is seeking a bilingual (English/Spanish) Senior Customer Service Representative for their Billing Department in Tampa, FL. The role involves providing compassionate support to patients concerning their billing inquiries, requiring a strong background in customer service and healthcare billing.
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Job Summary
The role involves providing compassionate support to 50 to 70 callers daily while resolving escalated billing and healthcare concerns.
Candidates must commit to a full-time schedule with a mandatory 90-day training period including virtual and on-the-job phases.
The company offers best-in-class benefits including day-one medical coverage, a 401(k) match up to 5%, and mental health programs.
Matching Summary
Match Score: 75
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Quest Diagnostics is seeking a bilingual (English/Spanish) Senior Customer Service Representative for their Billing Department in Tampa, FL. The role involves providing compassionate support to patients concerning their billing inquiries, requiring a strong background in customer service and healthcare billing.
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Salary
Base: $17.20+ per hour; Bonus/Equity: Annual performance bonus eligible; Benefits: Day 1 medical, dental, vision, 401(k) match up to 5%
Skills & Requirements
Must-have
Bilingual English and Spanish proficiency
2+ years call center experience
Medical office or healthcare setting experience
Knowledge of healthcare claims billing processes
Ability to work 9-hour shifts between 8:30 AM and 8:00 PM ET
Nice-to-have
Compassionate conflict management skills
Ability to translate medical jargon into simple instructions
Experience navigating complex computer systems
Strong listening and rapport building abilities
Key Requirements
High School Diploma or GED required
Must be 18 years or older
No absences allowed during 90-day training period
Bi-lingual in English and Spanish
2+ years in medical billing or healthcare customer service