Policy Servicing Associate - BWY

RECRUIT EXPRESS PTE LTD

Singapore
Customer request administration
Escalation assessment
Complaint resolution
The role involves administering customer requests under the Shield function in accordance with guidelines and service standards

Job Summary

  • The role involves administering customer requests under the Shield function in accordance with guidelines and service standards.
  • Candidates will be responsible for assessing escalations and making independent decisions regarding complaint resolution.
  • The position requires managing daily execution of customer change requests and approving payments within established authority limits.

Matching Summary

Match Score: 75

The role involves administering customer requests under the Shield function in accordance with guidelines and service standards.

Skills & Requirements

Must-have

  • Customer request administration
  • Escalation assessment
  • Complaint resolution
  • Payment approval authority
  • Guideline adherence

Nice-to-have

  • Independent decision making
  • Quality service standards
  • Day to day execution management

Key Requirements

  • MS Word format application submission
  • Experience in policy servicing or insurance operations
  • Ability to make independent decisions on complaints

Work Rights

Not specified

Tailored Resume

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