The Customer Success Manager ensures customers receive maximum value from Elsevier’s products by driving adoption, engagement, retention, and measurable outcomes
Job Summary
The Customer Success Manager ensures customers receive maximum value from Elsevier’s products by driving adoption, engagement, retention, and measurable outcomes.
Elsevier promotes a healthy work/life balance with wellbeing initiatives, shared parental leave, study assistance, sabbaticals, and flexible working hours to support long-term goals.
The role involves partnering with Account Managers and cross-functional teams to deliver a unified customer experience and identify growth opportunities.
Matching Summary
The Customer Success Manager ensures customers receive maximum value from Elsevier’s products by driving adoption, engagement, retention, and measurable outcomes.
Skills & Requirements
Must-have
Customer Success Management in SaaS
Subscription lifecycle knowledge
Onboarding and retention strategies
CRM system proficiency (e.g., Salesforce)
Data-driven customer insights
Cross-functional collaboration
Nice-to-have
Experience in research or healthcare sectors
Strong communication skills
Proactive and organized multitasking
Advocacy and user engagement activities
Flexible working hours
Key Requirements
Experience in Customer Success or Account Management
Experience in SaaS or B2B environments
Knowledge of subscription lifecycles
Familiarity with Elsevier solutions or relevant sectors