You will be responsible for handling all eChannels related enquiries for Corporates and Financial Institutions in connection with their Cash/Trade Products & Services
Job Summary
You will be responsible for handling all eChannels related enquiries for Corporates and Financial Institutions in connection with their Cash/Trade Products & Services.
Manage client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training.
UOB is an equal opportunity employer and does not discriminate on the basis of age, race, gender, or other non-merit factors.
Matching Summary
You will be responsible for handling all eChannels related enquiries for Corporates and Financial Institutions in connection with their Cash/Trade Products & Services.
Skills & Requirements
Must-have
Client-facing engagement skills
Managing multiple complex enquiries
Knowledge of commercial banking products
Understanding e2e system flows
Experience with H2H system/file integration
Shift work including evenings and weekends
Nice-to-have
Strong organizational skills
Attention to detail
Team player
Drive for results
Sustain intensity and optimism
Key Requirements
Ability to work shifts including evenings, weekends, public holidays
Good written and verbal communication skills
In-depth knowledge of commercial banking products and industry