Front Office Manager

Minor Hotels Australasia

Ko Pha, Thailand
On-site
Exceptional guest welcoming experience
Maintain front office operational standards
Resolve guest complaints professionally
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards

Job Summary

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Resolve & respond to guest complaints in a timely and professional manner.

Matching Summary

Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.

Skills & Requirements

Must-have

  • Exceptional guest welcoming experience
  • Maintain front office operational standards
  • Resolve guest complaints professionally
  • Manage team roster to meet budgets

Nice-to-have

  • Genuine places, people and stories
  • Heartfelt hospitality
  • Journeys rich in discovery

Key Requirements

  • Minimum 2+ years experience at supervisor level
  • Exceptional people management skills
  • Understanding of Trust accounting
  • Availability to work a variety of shifts

Work Rights

Not specified

Tailored Resume

Cover Letter