Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Empathetic verbal communication skills
Conflict management and diplomacy
Proactive customer service interventions
The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care.
  • The role requires utilizing interpersonal and conflict management skills to handle overwhelming lobby environments and facilitate communication for families.
  • Employees receive comprehensive benefits including retirement plans, health insurance starting day one, and paid parental leave.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care.

Skills & Requirements

Must-have

  • empathetic verbal communication skills
  • conflict management and diplomacy
  • proactive customer service interventions

Nice-to-have

  • program planning abilities
  • strong writing and verbal skills
  • collaboration with volunteers

Key Requirements

  • High School Graduate or Equivalent
  • 1 year full-time clinical or critical care experience
  • Available Monday through Friday 10 am to 6:30 pm

Work Rights

Not specified

Tailored Resume

Cover Letter