The role focuses on designing and developing scalable Salesforce solutions across Service Cloud and Experience Cloud to support customer service processes
Job Summary
The role focuses on designing and developing scalable Salesforce solutions across Service Cloud and Experience Cloud to support customer service processes.
Candidates are expected to leverage an AI-first mindset to implement intelligent customer engagement and automate workflows using Agentic AI tools.
The position requires collaborating with cross-functional teams to deliver user-centric solutions through custom development, system integration, and secure community portal experiences.
Matching Summary
The role focuses on designing and developing scalable Salesforce solutions across Service Cloud and Experience Cloud to support customer service processes.
Skills & Requirements
Must-have
8+ years Salesforce development experience
Apex and Lightning Web Components expertise
Service Cloud and Experience Cloud configuration
Nice-to-have
AI-first mindset for customer engagement
Experience with Einstein AI and generative AI
Strong analytical and problem-solving skills
Key Requirements
Bachelor's degree in computer science or related field