Senior Hr Contact Centre Representative

Manulife Financial Inc

Hong Kong, Hong Kong
On-site
Hr policies and programs
Employee lifecycle processes
Hr systems and tools
Serve as the first point of contact for colleague HR inquiries, providing clear guidance and resolving cases efficiently

Job Summary

  • Serve as the first point of contact for colleague HR inquiries, providing clear guidance and resolving cases efficiently.
  • Utilize HR systems, case management tools, and AI-enabled solutions to research, resolve, and document cases accurately.
  • Contribute to ongoing process and service enhancements across the employee lifecycle and identify trends for improvement.

Matching Summary

Serve as the first point of contact for colleague HR inquiries, providing clear guidance and resolving cases efficiently.

Skills & Requirements

Must-have

  • HR policies and programs
  • Employee lifecycle processes
  • HR systems and tools
  • AI-enabled solutions
  • Service level standards

Nice-to-have

  • Service enhancements
  • Flexible environment
  • Inclusive work environment

Key Requirements

  • Minimum of 2 years’ experience
  • Bachelor’s Degree preferred
  • HR shared services experience
  • Contact center experience
  • Customer support environment experience
  • Proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter