Dexis Director, Support Services (remote-az/ga/il/pa/tx)

DEXIS

Arizona, US
$146,100 - $219,100; not specified; medical/dental...
Fully remote
Operational excellence initiatives
Customer experience projects
Continuous process improvement
The primary function of the DEXIS Director, Support Services is to drive initiatives focused on operational excellence and growth within DEXIS commercial organization

Job Summary

  • The primary function of the DEXIS Director, Support Services is to drive initiatives focused on operational excellence and growth within DEXIS commercial organization.
  • This leader will help drive commercial revenue growth through leading strategic customer experience projects and launching new offerings.
  • Ensure support quality and customer satisfaction by monitoring a relevant sampling of customer interactions and collecting internal and external VOC to identify areas of improvement.

Matching Summary

The primary function of the DEXIS Director, Support Services is to drive initiatives focused on operational excellence and growth within DEXIS commercial organization.

Salary

$146,100 - $219,100; Not specified; medical/dental/vision benefits, 401K match

Skills & Requirements

Must-have

  • operational excellence initiatives
  • customer experience projects
  • continuous process improvement
  • revenue generation and performance metrics
  • product knowledge within CX department
  • FDA requirements met

Nice-to-have

  • hands-on and detail-oriented
  • visionary strategic commercialization
  • independent and adaptable
  • lead through change curve
  • business and political acumen
  • positive attitude

Key Requirements

  • 4-year college degree
  • 5+ years leadership experience
  • 5+ years Sales/Service experience
  • Intermediate Microsoft Office proficiency
  • Experience with revenue generation
  • Ability to learn and apply new skills quickly
  • Ability to adapt to change under pressure

Work Rights

Not specified

Tailored Resume

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