Customer Service Representative

American International Group

Bangkok, Thailand
**
Handle calls, email, and line
Deliver quality services and meet kpis
Communicate professionally with all parties
** American International Group (AIG) is seeking a Customer Service Representative in Bangkok, Thailand. The role involves ensuring quality customer service through effective communication and problem-solving skills, with a requirement for fluency in Thai and English. **

Job Summary

  • Responsible for the daily operation to handle calls, email and Line to ensure quality services are delivered and KPI are meet.
  • Communicate in a clear, precise professional manner with all parties internal and external in order to ensure a quality customer service experience and timely feedback.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Match Score: 75

** American International Group (AIG) is seeking a Customer Service Representative in Bangkok, Thailand. The role involves ensuring quality customer service through effective communication and problem-solving skills, with a requirement for fluency in Thai and English. **

Skills & Requirements

Must-have

  • Handle calls, email, and Line
  • Deliver quality services and meet KPIs
  • Communicate professionally with all parties
  • Handle stressful calls calmly
  • Fluent in Thai and English

Nice-to-have

  • Instill customer confidence
  • Multi-task in high volume
  • Make real-time decisions

Key Requirements

  • Bilingual skill is a must

Work Rights

Not specified

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