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The Connect and Assure Specialist position at 543 involves managing business customer orders and incidents within the telecommunications sector, focusing on delivering exceptional customer experiences. Ideal candidates should possess technical knowledge and operational experience in telecommunications, along with strong communication and organizational skills.
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Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to ensure efficient outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
The position offers flexible working arrangements, equal employment opportunities, and a commitment to building Australia's future digital infrastructure.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at 543 involves managing business customer orders and incidents within the telecommunications sector, focusing on delivering exceptional customer experiences. Ideal candidates should possess technical knowledge and operational experience in telecommunications, along with strong communication and organizational skills.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational experience
Case or account management experience
Nice-to-have
Excellent stakeholder engagement skills
Strong customer empathy
Organisational and decision-making skills
Continuous improvement mindset
Key Requirements
Full working rights in Australia required
Experience supporting business customers in an operational environment