Clinical Service Specialist

Johnson & Johnson

Irvine, California, United States of America
Base: $66,000.00 - $106,260.00; bonus/equity: not ...
Clinical product and technical assistance
Handle customer technical inquiries
Troubleshoot technical difficulties
The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc

Job Summary

  • The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc.
  • The specialist is responsible for interacting with customers over the phone and occasionally in person and handling customer technical inquiries and complaints.
  • Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias.

Matching Summary

The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc.

Salary

Base: $66,000.00 - $106,260.00; Bonus/Equity: Not specified; Benefits: Eligible for Company's consolidated retirement plan (pension) and savings plan (401(k)), long-term incentive program, vacation, sick time, holiday pay, work/personal/family time, parental leave, bereavement leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • Clinical product and technical assistance
  • Handle customer technical inquiries
  • Troubleshoot technical difficulties
  • Maintain advanced clinical knowledge
  • Customer satisfaction issues

Nice-to-have

  • West Coast or PST zone preferred
  • Customer centric approach

Key Requirements

  • Bachelor’s Degree in STEM or 4 years relevant experience
  • 4+ years clinical/technical work experience
  • Experience with highly complex technical systems
  • Electrophysiology/Catheter Lab experience preferred
  • CEPS (IBHRE), RCES/RCIS certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter