Front Desk Supervisor (overnight Shift)

Fairmont Dallas

Dallas, TX, United States
Not specified; not specified; medical, dental, vis...
On-site
Maintain knowledge of hotel policies and procedures
Monitor staff performance and resolve deficiencies
Process check-ins and check-outs efficiently
The role requires maintaining complete knowledge of all departmental policies, service standards, and equipment usage while ensuring guest satisfaction

Job Summary

  • The role requires maintaining complete knowledge of all departmental policies, service standards, and equipment usage while ensuring guest satisfaction.
  • Supervisors must conduct pre-shift meetings, inspect staff grooming, and monitor communication logs to ensure requests are followed up within 15-20 minutes.
  • Employees receive paid time off, medical/dental/vision insurance, 401K, complimentary shift meals, and access to global learning programs.

Matching Summary

The role requires maintaining complete knowledge of all departmental policies, service standards, and equipment usage while ensuring guest satisfaction.

Salary

Not specified; Not specified; Medical, Dental, Vision Insurance, 401K, Paid time off, Complimentary Shift Meal

Skills & Requirements

Must-have

  • Maintain knowledge of hotel policies and procedures
  • Monitor staff performance and resolve deficiencies
  • Process check-ins and check-outs efficiently
  • Resolve guest complaints promptly
  • Audit cashiering and billing procedures

Nice-to-have

  • Ability to suggestively sell services
  • Fluency in a second language
  • Experience with VIP guest handling
  • Strong problem-solving under pressure
  • Cooperative working climate promotion

Key Requirements

  • High school graduate or equivalent vocational training certificate
  • Previous experience in Front Office in similar role
  • Preferably 4-5 Star/Diamond style hotel experience
  • Fluency in English required both verbal and non-verbal
  • Computer literate with front office applications experience

Work Rights

Not specified

Tailored Resume

Cover Letter