Duty Manager - Soft

JLL

Navi Mumbai, MH, India
**
Helpdesk and mailroom operations management
Security muster and deployment oversight
Housekeeping quality assurance and snag closure
** JLL is seeking a Duty Manager to oversee various operations including helpdesk, front office, security, housekeeping, and cafeteria services in Navi Mumbai. The ideal candidate should possess strong management and communication skills, be able to handle escalations effectively, and ensure high standards of service delivery across all areas. **

Job Summary

  • The role involves managing escalated issues across helpdesk, front office, security, housekeeping, and cafeteria operations during assigned shifts.
  • Candidates must ensure immediate response to priority calls, maintain high standards of housekeeping, and coordinate with vendors for service delivery.
  • The position requires adherence to strict safety norms, participation in fire drills, and assistance with internal and external audits.

Matching Summary

Match Score: 75

** JLL is seeking a Duty Manager to oversee various operations including helpdesk, front office, security, housekeeping, and cafeteria services in Navi Mumbai. The ideal candidate should possess strong management and communication skills, be able to handle escalations effectively, and ensure high standards of service delivery across all areas. **

Skills & Requirements

Must-have

  • Helpdesk and mailroom operations management
  • Security muster and deployment oversight
  • Housekeeping quality assurance and snag closure
  • Cafeteria hygiene and vendor performance monitoring
  • Shift briefing and staff grooming standards
  • Emergency response and crisis management
  • ISO audit preparation and documentation

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to adapt to new initiatives quickly
  • Experience with SMDRS tool and VMT/IMT systems
  • Proactive approach to team training and development
  • Knowledge of Accenture policies and procedures

Key Requirements

  • Knowledge of facility walk-around maps and guides
  • Familiarity with Siebel tools and SMDRS reporting
  • Understanding of GAP norms and ISO standards
  • Experience in managing multi-vendor facility services
  • Ability to conduct random audits on kitchen and hygiene

Work Rights

Not specified

Tailored Resume

Cover Letter