Global Process Owner (gpo) - Customer Care (m/f/d)

Vitalaire

Saint-Priest, France
**
Global process ownership
Customer care process harmonization
Agile process transformation
** Vitalaire is seeking a Global Process Owner for Customer Care to lead global process harmonization and transformation initiatives. The role requires extensive experience in customer care, process management, and the ability to influence stakeholders across various regions. **

Job Summary

  • Define, harmonize and document selected "End-to-End" target processes for Customer Care, ensuring customer-centric, scalable and technology-enabled processes.
  • Lead multi-country transformation initiatives, identify performance levers, and integrate market best practices to drive efficiency and improvements.
  • Mobilize and convince international subsidiaries to adopt new standards, acting as a single point of accountability for process decisions and aligning with global stakeholders.

Matching Summary

Match Score: 75

** Vitalaire is seeking a Global Process Owner for Customer Care to lead global process harmonization and transformation initiatives. The role requires extensive experience in customer care, process management, and the ability to influence stakeholders across various regions. **

Skills & Requirements

Must-have

  • Global process ownership
  • Customer Care process harmonization
  • Agile process transformation
  • Cross-functional team collaboration
  • KPI and SLA definition
  • International subsidiary mobilization

Nice-to-have

  • Consulting-grade methodologies
  • Modern Customer Care management expertise
  • Influential leadership without hierarchy
  • Operational and strategic duality
  • Challenging established organizations

Key Requirements

  • 10-15 years of Customer Care experience
  • Large-scale process transformation projects
  • Global service operations experience
  • Omnichannel engagement experience
  • Mastery of process management methodologies
  • Experience with CRM and customer service platforms
  • Fluent English
  • French or German is a major asset

Work Rights

Not specified

Tailored Resume

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