Praktikum Customer Support Center - Medizinische Labordiagnostik (m/w/d)

Roche

Mannheim, Germany
Base: 2,268€ pm; bonus/equity: not specified; bene...
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Technical and applicative customer service
Lab systems for medical diagnostics
Ms / google office suite proficiency
** Roche is seeking a motivated intern for its Customer Support Center in Mannheim, Germany, focusing on medical laboratory diagnostics. The role involves assisting with technical service projects, knowledge management, and customer support, requiring a strong background in life sciences and project management. **

Job Summary

  • We are responsible for technical and applicative customer service, from technical product management to training on the operation of analytical devices and telephone hotline support.
  • During your internship, you will work with our specialists in the field of laboratory systems for medical diagnostics, gaining experience at the interface of technology, IT, natural sciences, and medicine.
  • You will support and coordinate applicative and technical service projects, assist in the creation and maintenance of knowledge management tools, and support training and hotline planning as well as complaint processing.

Matching Summary

Match Score: 75

** Roche is seeking a motivated intern for its Customer Support Center in Mannheim, Germany, focusing on medical laboratory diagnostics. The role involves assisting with technical service projects, knowledge management, and customer support, requiring a strong background in life sciences and project management. **

Salary

Base: 2268€ per month; Bonus/Equity: Not specified; Benefits: Discounted meals, Fitness center, Networking

Skills & Requirements

Must-have

  • technical and applicative customer service
  • lab systems for medical diagnostics
  • MS / Google Office Suite proficiency
  • analytical approach and independence
  • teamwork in international context
  • fluent German (C1) and good English

Nice-to-have

  • experience in project management
  • open dialogue and genuine connections
  • personal expression and unique qualities

Key Requirements

  • currently enrolled in Master's degree
  • Biology, Molecular Biology, Biochemistry, Chemistry, Medicine or similar
  • students (m/f/d) with ongoing enrollment or in a gap year

Work Rights

Not specified

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