Analyst Ii Technical Customer Support

Beckman Coulter Diagnostics

Not specified (assumed flexible)
Electrical or mechanical engineering degree
5+ years technical support engineering experience
Experience with electromechanical medical devices
Beckman Coulter Diagnostics is seeking a Technical Customer Support Analyst to provide global technical support for automated chemistry analyzers. The ideal candidate should have a background in electrical or mechanical engineering, with at least five years of relevant experience, and strong communication skills in English

Job Summary

  • The role provides global technical support for automated chemistry analyzers and related systems within the life sciences and diagnostics sector.
  • Key responsibilities include creating service documentation, delivering technical training to key specialists, and ensuring service readiness for new product launches.
  • Candidates must possess strong technical expertise in electrical or mechanical engineering and the ability to communicate effectively with domestic and overseas stakeholders.

Matching Summary

Match Score: 85

Beckman Coulter Diagnostics is seeking a Technical Customer Support Analyst to provide global technical support for automated chemistry analyzers. The ideal candidate should have a background in electrical or mechanical engineering, with at least five years of relevant experience, and strong communication skills in English.

Skills & Requirements

Must-have

  • Electrical or Mechanical Engineering degree
  • 5+ years technical support engineering experience
  • Experience with electromechanical medical devices
  • Fluent English communication skills (reading, writing, speaking, listening)
  • Troubleshooting complex customer inquiries

Nice-to-have

  • Knowledge of HTML, XML, SGML markup technologies
  • Experience with ServiceMax or Oracle field service systems
  • Background in in-vitro diagnostics industry
  • Proficiency with 3D-CAD tools
  • TOEIC 650+ score or overseas work experience

Key Requirements

  • Bachelor's degree in Electrical or Mechanical Engineering
  • Minimum 5 years of experience in technical support or engineering
  • Proven ability to communicate in English across all four skills

Work Rights

Not specified

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