Quality Analyst

3M

Philippines
Quality complaints management
Customer satisfaction
Process improvement
Managing and executing timely & accurate responses to quality complaints based on business criteria

Job Summary

  • Managing and executing timely & accurate responses to quality complaints based on business criteria.
  • Utilizing project management, process improvement, customer service, and communication skills to enhance customer satisfaction.
  • Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting.

Matching Summary

Managing and executing timely & accurate responses to quality complaints based on business criteria.

Skills & Requirements

Must-have

  • quality complaints management
  • customer satisfaction
  • process improvement
  • analytical skills
  • SAP, Salesforce, CIR, Power BI, EXCEL

Nice-to-have

  • innovative solutions
  • bold ways that matter
  • diverse thinking
  • curiosity and creativity
  • strong EHS culture

Key Requirements

  • Bachelor’s degree or higher
  • Three (3) years of relevant experience
  • Experience in SAP, Salesforce, CIR, Power BI, EXCEL
  • Ability to perform analysis impacting resource utilization, speed, costs, and improvements
  • Amenable to graveyard shift schedule

Work Rights

Not specified

Tailored Resume

Cover Letter