Application Support & Client Success Analyst

Amadeus

Hybrid
Manage client expectations and satisfaction
Ensure contractual sla and kpi adherence
Drive customer experience initiatives
Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues

Job Summary

  • Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues.
  • Ensures services are delivered in accordance with contractual SLAs and KPIs.
  • Drives initiatives to improve customer experience and satisfaction.

Matching Summary

Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues.

Skills & Requirements

Must-have

  • Manage client expectations and satisfaction
  • Ensure contractual SLA and KPI adherence
  • Drive customer experience initiatives
  • Outage management and incident reporting
  • Product issue escalation and advocacy
  • Review Navitaire billing data

Nice-to-have

  • Navigate complex multi-cultural environments
  • Engage with stakeholders at all levels
  • Conflict management in high-pressure situations

Key Requirements

  • University degree in Engineering, IT, Computer Science, or related field
  • Minimum 2 years of experience in Airline IT
  • Proven background in Application Support and Operations Support
  • Deep knowledge of the Travel Industry
  • Excellent communication skills
  • Strong conflict management abilities
  • Hybrid work set-up
  • Occasional weekend work

Work Rights

Not specified

Tailored Resume

Cover Letter