Technical Support Engineer I

Circa

Remote
Fully remote
Troubleshoot and resolve issues
Customer interaction via phone/chat/email
Document customer interactions
Circa is seeking a Technical Support Engineer I to join their remote support team, focused on enhancing customer success through effective problem-solving and communication in the realm of enterprise software. The ideal candidate should have some experience in customer service, a strong curiosity for learning, and the ability to work independently while collaborating with a global team

Job Summary

  • The Mitratech Support team is passionate about customer success by providing world-class application support through problem-solving, communication, and continuous improvement.
  • The Application Support role is responsible for providing functional support, troubleshooting, documenting, and resolving issues from the user interface for Mitratech’s SaaS products.
  • Key responsibilities include serving as the first point of contact, researching and resolving support issues within response and resolution goals, and meeting customer satisfaction goals.

Matching Summary

Match Score: 85

Circa is seeking a Technical Support Engineer I to join their remote support team, focused on enhancing customer success through effective problem-solving and communication in the realm of enterprise software. The ideal candidate should have some experience in customer service, a strong curiosity for learning, and the ability to work independently while collaborating with a global team.

Skills & Requirements

Must-have

  • Troubleshoot and resolve issues
  • Customer interaction via phone/chat/email
  • Document customer interactions
  • Work with SaaS products

Nice-to-have

  • Passionate about customer success
  • Continuous improvement mindset
  • Curiosity to learn new things
  • Ability to mentor and educate

Key Requirements

  • 6 months - 1 year customer service experience
  • Experience with Windows Operating Systems
  • Experience with Microsoft Office applications

Work Rights

Not specified

Tailored Resume

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