Principal, Customer Success Manager

Workday

India
Flexible work (50% in-office or field engagement, 50% remote)
Customer relationship coordination
Product roadmap communication
Customer success plans
Workday is seeking a Principal Customer Success Manager in India to lead customer engagement and ensure successful adoption of their AI-driven platforms. The ideal candidate should have extensive experience in customer-facing roles, particularly in consulting or account management, and should excel in building relationships with executive-level clients

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager in India to lead customer engagement and ensure successful adoption of their AI-driven platforms. The ideal candidate should have extensive experience in customer-facing roles, particularly in consulting or account management, and should excel in building relationships with executive-level clients.

Skills & Requirements

Must-have

  • customer relationship coordination
  • product roadmap communication
  • customer success plans
  • issue resolution and escalation
  • customer adoption of solution features

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • functional domain expertise with Financials
  • State & Local Government customer base

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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