Customer Experience Analyst Ii (user)

Encova Insurance

Columbus, OH, United States
Base: $69,152.00 - $123,921.00; bonus/equity: not ...
Hybrid
Customer-centered solutions
Stakeholder collaboration
User experience design
The Customer Experience Analyst II drives enterprise-wide experience improvements through research and insights

Job Summary

  • The Customer Experience Analyst II drives enterprise-wide experience improvements through research and insights.
  • This role ensures the customer perspective is embedded in all decisions and designs.
  • Encova Insurance offers a comprehensive benefits package to support associate well-being.

Matching Summary

The Customer Experience Analyst II drives enterprise-wide experience improvements through research and insights.

Salary

Base: $69,152.00 - $123,921.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer-centered solutions
  • Stakeholder collaboration
  • User experience design

Nice-to-have

  • Empathy for customer perspective
  • Excellent communication skills
  • Adaptability in problem-solving

Key Requirements

  • At least four years of experience
  • Degree in related field preferred
  • Strong knowledge of information technology

Work Rights

Not specified

Tailored Resume

Cover Letter