Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Support minor enhancements, system changes, and release activities including testing, validation, deployment, and documentation.
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM
Troubleshooting and root cause analysis
Agile methodologies and cross-functional teams
Nice-to-have
Proactive professionals in complex environments
Collaborative team player
Continuous improvement mindset
Key Requirements
Australian Citizen
Proven enterprise application support experience
ITIL or ServiceNow certifications (highly regarded)
Degree in Information Systems, Computer Science, or equivalent