Senior Associate, Social Community Management & Processes

Capital One

Richmond, VA, US
Sales territory: $87,700 - $100,100; richmond, va:...
Social media engagement, moderation, and monitoring
Enterprise-wide strategy execution
Quality assurance for social media
Lead the development of best-in-class strategies for engaging with customers and the public across all of the company’s social media channels

Job Summary

  • Lead the development of best-in-class strategies for engaging with customers and the public across all of the company’s social media channels.
  • Oversee and support the day-to-day community management operations, including moderation, ensuring timely, compliant, and on-brand responses to inbound social commentary, both directly and through an agency partner.
  • Drive continuous process improvement by documenting, and optimizing enterprise-level workflows and operational efficiency for content calendaring and publication management.

Matching Summary

Lead the development of best-in-class strategies for engaging with customers and the public across all of the company’s social media channels.

Salary

Sales Territory: $87,700 - $100,100; Richmond, VA: $87,700 - $100,100; New York, NY: $105,300 - $120,100; McLean, VA: $96,500 - $110,100; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Social media engagement, moderation, and monitoring
  • Enterprise-wide strategy execution
  • Quality assurance for social media
  • Process improvement and workflow optimization
  • Real-time consumer engagement initiatives
  • Social consumer trend analysis

Nice-to-have

  • Evidence-based marketing approach
  • Adaptability to change
  • Storytelling and simplifying complex information
  • Collaborative and team-oriented

Key Requirements

  • Bachelor’s Degree or Military experience
  • At least 2 years of social community management experience
  • At least 2 years of social media marketing experience
  • Proficiency with social media tools (e.g., Meta Business Suite, Sprinklr)
  • At least 2 years of relationship management (digital agencies/contractors)
  • At least 2 years of social media reporting experience

Work Rights

Not specified

Tailored Resume

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