Customer Services Representative

BMO Financial Group

Calgary, AB, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: may i...
Exceptional customer service delivery
Handling banking transactions and inquiries
Identifying customer financial needs
The role delivers exceptional service by identifying customer needs and providing advice on financial solutions in the best interests of customers

Job Summary

  • The role delivers exceptional service by identifying customer needs and providing advice on financial solutions in the best interests of customers.
  • Employees are expected to handle routine banking transactions, manage cash reconciliation, and escalate complex situations to managers as required.
  • BMO offers a comprehensive benefits package including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

The role delivers exceptional service by identifying customer needs and providing advice on financial solutions in the best interests of customers.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: May include commission structure; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Handling banking transactions and inquiries
  • Identifying customer financial needs
  • Collaborative branch team member
  • Following risk and compliance processes

Nice-to-have

  • Passionate commitment to helping customers
  • Confident use of social media tools
  • Creative approaches to personal experience
  • Resourceful self-starter with courage
  • Strong interpersonal rapport building skills

Key Requirements

  • Post-secondary degree or certification desirable
  • No prior experience necessary
  • Basic knowledge of sales and business banking

Work Rights

Not specified

Tailored Resume

Cover Letter