Connect And Assure Specialist

591

Shift rotation between 7:00 am and 7:00 pm
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational support experience
The job posting is for a Connect And Assure Specialist at nbn, responsible for managing business customer orders and incidents in the telecommunications sector. The ideal candidate should possess strong technical knowledge in telecommunications, case management experience, and excellent communication skills, with a focus on delivering a superior customer experience

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure timely outcomes and a strong customer experience.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 85

The job posting is for a Connect And Assure Specialist at nbn, responsible for managing business customer orders and incidents in the telecommunications sector. The ideal candidate should possess strong technical knowledge in telecommunications, case management experience, and excellent communication skills, with a focus on delivering a superior customer experience.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational support experience
  • Case or account management in connections
  • Stakeholder communication and engagement skills

Nice-to-have

  • Strong organizational and decision-making skills
  • Customer empathy and service orientation
  • Continuous improvement mindset
  • Flexible working arrangements availability

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Sound decision-making within defined processes

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter