Senior Analyst – Customer Support

LSEG

Taguig City, Philippines
Customer enquiry resolution
Application support for workspace and eikon
Use of salesforce crm
Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience

Job Summary

  • Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience.
  • The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service, ensuring enquiry resolution and a positive customer focused attitude at all times.
  • LSEG offers a collaborative and creative culture that values innovation, quality, and continuous improvement, along with tailored benefits including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Matching Summary

Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience.

Skills & Requirements

Must-have

  • Customer enquiry resolution
  • Application support for Workspace and Eikon
  • Use of Salesforce CRM
  • Effective verbal and written communication
  • Flexibility in working hours

Nice-to-have

  • Experience in financial industry
  • Customer service or contact center experience
  • Analytical and problem solving skills
  • Focus on delivering results
  • Willingness to undertake additional projects

Key Requirements

  • Bachelor's Degree related to financial markets or business
  • Ability to communicate effectively in English
  • Flexibility to work any schedule
  • Experience in customer service or financial industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter