Ai Customer Lifecycle Manager

Bloomreach

Bratislava, Slovakia
Base: 3,500 € gross pm; bonus/equity: restricted s...
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Ai customer engagement programs
Customer lifecycle optimization
Usage analytics and reporting
** Bloomreach is seeking an AI Customer Lifecycle Manager to enhance AI-driven customer engagement throughout the customer journey. The role involves collaborating across departments to develop customer programs powered by AI technology, ensuring personalized experiences that drive satisfaction and retention. **

Job Summary

  • Orchestrate AI-powered customer engagement across the entire customer lifecycle, from onboarding and enablement to renewals, upsell, and support escalations.
  • Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that give customers visibility into their adoption and ROI.
  • Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology.

Matching Summary

Match Score: 75

** Bloomreach is seeking an AI Customer Lifecycle Manager to enhance AI-driven customer engagement throughout the customer journey. The role involves collaborating across departments to develop customer programs powered by AI technology, ensuring personalized experiences that drive satisfaction and retention. **

Salary

Base: 3500 € gross per month; Bonus/Equity: restricted stock units; Benefits: other benefits

Skills & Requirements

Must-have

  • AI customer engagement programs
  • Customer lifecycle optimization
  • Usage analytics and reporting
  • Cross-functional collaboration
  • SaaS customer programs

Nice-to-have

  • Customer experience innovation
  • Data-driven GTM strategy
  • AI-driven customer relationships

Key Requirements

  • SaaS program/operations leadership
  • Fluent in Salesforce or similar CRM
  • Generative AI tools
  • Analytics dashboards
  • Workflow automation

Work Rights

Not specified

Tailored Resume

Cover Letter