Customer Experience Advisor | S1 | Retail Banking | Keighley Branch

Santander

Keighley, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Not specified (assumed in-branch work with a flexible schedule).
Customer service delivery
Effective customer communication
Day-to-day transaction assistance
Santander is seeking a Customer Experience Advisor for their Keighley Branch in the UK. This role involves providing exceptional customer service through various channels, with a strong emphasis on problem-solving and adaptability in a dynamic environment

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and building relationships to find solutions.
  • Santander offers a competitive salary, 25 days' holiday, voluntary healthcare benefits, a strong pension scheme, and opportunities for global growth.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Keighley Branch in the UK. This role involves providing exceptional customer service through various channels, with a strong emphasis on problem-solving and adaptability in a dynamic environment.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: Healthcare, pension, holiday purchase

Skills & Requirements

Must-have

  • Customer service delivery
  • Effective customer communication
  • Day-to-day transaction assistance
  • Customer query resolution
  • Phone call handling

Nice-to-have

  • Going above and beyond for customers
  • Flexible and can-do approach
  • Openness to broad range of activities
  • Ability to grow and adapt

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter