Hrss Operations Associate

Mercer

Bonifacio Global City, Taguig, Philippines
**
Answering calls, chats, and emails
Providing accurate and detailed information
Supporting customers with clear communication
** Mercer is seeking an HRSS Operations Associate to join their team in Bonifacio Global City, Taguig, Philippines. The role involves providing customer support and resolving inquiries, while working in a hybrid setting requiring at least three days in the office. **

Job Summary

  • Answer incoming calls, chats, and emails from our colleagues and third-party vendors, and provide accurate and detailed information, which is handled within our documented SLAs.
  • Support our customers by communicating in a clear, concise and confident manner to create an excellent customer service experience.
  • We help you be your best through professional development opportunities, interesting work and supportive leaders.

Matching Summary

Match Score: 75

** Mercer is seeking an HRSS Operations Associate to join their team in Bonifacio Global City, Taguig, Philippines. The role involves providing customer support and resolving inquiries, while working in a hybrid setting requiring at least three days in the office. **

Skills & Requirements

Must-have

  • Answering calls, chats, and emails
  • Providing accurate and detailed information
  • Supporting customers with clear communication
  • Researching complex issues
  • Documenting inquiries and interactions
  • Experience in the BPO industry

Nice-to-have

  • Experience working in HR
  • Proficiency on Workday or other HR systems
  • Sound background in Shared Services
  • Supporting global colleagues

Key Requirements

  • Demonstrable experience in the BPO industry
  • Schedule flexibility for night shifts

Work Rights

Not specified

Tailored Resume

Cover Letter