Bilingual Customer Service Specialist - Chinese/english

StockX

Hong Kong, Hong Kong
On-site
Bilingual chinese and english
Multichannel customer support
Customer retention and loyalty
As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty

Job Summary

  • As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty.
  • Your ability to combine exceptional service with a sales and retention mindset will be key.
  • Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.

Matching Summary

As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty.

Skills & Requirements

Must-have

  • Bilingual Chinese and English
  • Multichannel customer support
  • Customer retention and loyalty
  • Sales and retention mindset
  • Handle escalated inquiries

Nice-to-have

  • Proactive user education
  • Identify improvement opportunities
  • Detect fraudulent activity
  • Support top-tier users
  • Positive attitude and team-oriented

Key Requirements

  • 2–3 years of Customer Service experience
  • 1–2 years in a Contact Center environment
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter