Scuk Customer Service Advisor

Santander Consumer Finance (SCUK)

Redhill, United Kingdom
Base: £27,138 py; bonus: annual bonus based on per...
Hybrid
High volume call center experience
Live chat and email communication skills
First call resolution capability
This hybrid role requires full-time office attendance in Redhill, Surrey for the first six months before transitioning to a hybrid schedule

Job Summary

  • This hybrid role requires full-time office attendance in Redhill, Surrey for the first six months before transitioning to a hybrid schedule.
  • The position involves managing high volumes of customer interactions via phone, live chat, and email while aiming for first-call resolution on complex queries.
  • Candidates will receive competitive compensation including a £27,138 annual salary, 25 days of holiday plus bank holidays, and an annual performance bonus.

Matching Summary

This hybrid role requires full-time office attendance in Redhill, Surrey for the first six months before transitioning to a hybrid schedule.

Salary

Base: £27,138 per annum; Bonus: Annual bonus based on personal and company performance; Benefits: 25 days holiday plus bank holidays, pension contributions, £500 flexible benefit allowance

Skills & Requirements

Must-have

  • High volume call center experience
  • Live chat and email communication skills
  • First call resolution capability
  • Full-time office attendance for 6 months
  • Ability to work rotating shift patterns

Nice-to-have

  • Empathetic approach to customer circumstances
  • Digital communications expertise
  • Self-motivated with career development drive
  • Collaborative team player mindset
  • Proactive service improvement attitude

Key Requirements

  • Background vetting checks up to 4 weeks duration
  • Availability to work across 6-week rotating shift pattern
  • Commitment to work 2 bank holidays per year

Work Rights

Not specified

Tailored Resume

Cover Letter