Ms Service Engineer (l1)

NTT Communications

On-site
Bachelor's degree in it or equivalent experience
Ccna certification or equivalent
Entry-level network troubleshooting experience
NTT Communications is seeking an entry-level Managed Services Engineer to provide support for clients' IT infrastructure and systems. The role involves monitoring, troubleshooting, and resolving technical incidents while ensuring compliance with service level agreements

Job Summary

  • This entry-level role is responsible for ensuring zero missed service level agreement conditions by managing incidents to resolution.
  • The position requires monitoring client infrastructure, identifying root causes of errors, and executing maintenance activities like patching.
  • Candidates must possess a Bachelor's degree in Information Technology and hold a CCNA or equivalent certification.

Matching Summary

Match Score: 75

NTT Communications is seeking an entry-level Managed Services Engineer to provide support for clients' IT infrastructure and systems. The role involves monitoring, troubleshooting, and resolving technical incidents while ensuring compliance with service level agreements.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or equivalent experience
  • CCNA certification or equivalent
  • Entry-level network troubleshooting experience
  • Knowledge of routing protocols BGP OSPF EIGRP
  • Experience with firewalls and switches
  • Ability to work in pressurized environments

Nice-to-have

  • Proactive identification of optimization opportunities
  • Strong active listening and communication skills
  • Willingness to work longer hours when necessary
  • Experience with disaster recovery functions
  • Ability to adapt to changing circumstances

Key Requirements

  • Bachelor's degree in IT/Computing
  • CCNA certification required
  • Entry-level experience in network/data center administration
  • Basic knowledge of network management tools

Work Rights

Not specified

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