The Retail Bank is the public face of CommBank, delivering a seamless banking experience to over 10 million personal and small business customers
Job Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience to over 10 million personal and small business customers.
In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
You will build personal connections with customers, assist them with digital banking options, perform financial assessments, and proactively engage customers to ensure their needs are met.
Matching Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience to over 10 million personal and small business customers.
Skills & Requirements
Must-have
Customer relationship building
Financial Health Checks
Processing loan and credit card applications
Adhering to banking processes and procedures
Using in-branch technology and digital banking
Proactive customer engagement
Nice-to-have
Community event participation
Team safety and wellbeing focus
Customer feedback management
Working independently and collaboratively
Passion for service excellence
Key Requirements
Availability for predetermined roster hours
Ability to work in a busy retail environment
Genuine passion for customer service
Ability to refer customers to specialists
Must be part of Commonwealth Bank Group to apply via Sidekick