Deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing to maximise customer satisfaction and overall Outbound and all telesales performance
Job Summary
Deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing to maximise customer satisfaction and overall Outbound and all telesales performance.
Build strong relationships with clients to exceed targets by developing a telesales strategy, aiming to cross sell and up sell various consumer products.
Proactively develop necessary knowledge and skills to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues.
Matching Summary
Deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing to maximise customer satisfaction and overall Outbound and all telesales performance.
Skills & Requirements
Must-have
Outbound telephone sales and servicing
Customer relationship building
Achieve allocated sales goals
Handle customer queries and complaints
Excellent telephone manners
Motivated and target-driven
Knowledge of Retail products
Nice-to-have
Empowering Africa's tomorrow
Design your future career
Contribute to team culture
Share market trends
Develop long-term loyalty
Key Requirements
At least 1 year work experience
Diploma or equivalent in Business-related field
FETC: Business, Commerce and Management Studies
Relevant sales/service experience in call center or customer facing role