Sr. Manager, Field & Customer Solutions (orthopedics)

Johnson & Johnson

West Chester, Pennsylvania, United States of America
Base: $122,000.00 - $212,750.00; bonus/equity: not...
Fully remote
10+ years experience in sales or digital health
Bachelor's degree required
Leadership of acm operations team
Johnson & Johnson is seeking a Senior Manager for Field & Customer Solutions in Advance Case Management Operations to enhance digital solutions for orthopedic surgeries. This role focuses on leading a team, optimizing implementation, and collaborating across functions to improve service delivery and customer experience

Job Summary

  • The role leads the Advance Case Management (ACM) Operations team to deliver operational, commercial, and customer value through AI-driven pre-op planning.
  • Johnson & Johnson is recruiting for this position with potential employment transfer to the standalone DePuy Synthes company following a planned business separation.
  • Employees are eligible for comprehensive benefits including a 401(k), up to 480 hours of parental leave, and various paid time off options.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Senior Manager for Field & Customer Solutions in Advance Case Management Operations to enhance digital solutions for orthopedic surgeries. This role focuses on leading a team, optimizing implementation, and collaborating across functions to improve service delivery and customer experience.

Salary

Base: $122,000.00 - $212,750.00; Bonus/Equity: Not specified; Benefits: Pension, 401(k), Vacation, Sick time, Parental Leave

Skills & Requirements

Must-have

  • 10+ years experience in Sales or Digital Health
  • Bachelor's degree required
  • Leadership of ACM operations team
  • Cross-functional stakeholder management
  • Reporting and analytics strategy ownership

Nice-to-have

  • People management experience preferred
  • Healthcare and orthopedic industry experience
  • Experience with CRM platforms
  • Coaching and developing others skills
  • Inclusive leadership capabilities

Key Requirements

  • Bachelor's degree required; graduate degree preferred
  • 10+ years of experience in Sales, Marketing, Supply Chain, Finance, Digital Health, Engineering, Analytics, or IT
  • Domestic travel of approximately 10–20% expected

Work Rights

Not specified

Tailored Resume

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