The purpose of this role is to provide high quality/compliant Account Management, supporting multiple accounts during bid/tender process, mobilisations and/or transitions
Job Summary
The purpose of this role is to provide high quality/compliant Account Management, supporting multiple accounts during bid/tender process, mobilisations and/or transitions.
The Operations Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications.
Employee Benefits include 25 days holiday plus bank holidays, ability to buy and sell holidays, life assurance, company pension scheme, Employee Assistance Program (EAP), Cycle to work scheme, and learning and development programs.
Matching Summary
The purpose of this role is to provide high quality/compliant Account Management, supporting multiple accounts during bid/tender process, mobilisations and/or transitions.
Skills & Requirements
Must-have
Account Management in Building Services
Large single and multi-site portfolios
Critical environments/facilities experience
FM service delivery in line with SLAs
P&L ownership for the account
Sub-contractor control provision
Nice-to-have
Shaping a brighter way forward
Drive customer experience and growth
Innovation in service delivery
Meaningful career growth opportunities
Key Requirements
High quality account management experience
Experience in large single site and multi-site portfolios
Significant experience in critical environments
Proven experience in bid/tender support
Proven knowledge of latest maintenance management requirements
Experience managing maintenance contracts of £2m+ turnover pa
Competent use of computer software
Experience and working knowledge of business finance
ONC/HNC or equivalent in relevant engineering discipline