Manufacturing Support Specialist Senior

Epicor

Hybrid
Troubleshoot client-server software applications
Resolve escalated customer issues independently
Diagnose and troubleshoot complex issues
You will be responsible for resolving escalated customer issues with minimal supervision while delivering a high level of customer satisfaction

Job Summary

  • You will be responsible for resolving escalated customer issues with minimal supervision while delivering a high level of customer satisfaction.
  • Epicor helps businesses stay future-ready by connecting people, processes, and technology.
  • Epicor is committed to creating a workplace and global community where inclusion is valued.

Matching Summary

You will be responsible for resolving escalated customer issues with minimal supervision while delivering a high level of customer satisfaction.

Skills & Requirements

Must-have

  • Troubleshoot client-server software applications
  • Resolve escalated customer issues independently
  • Diagnose and troubleshoot complex issues
  • Microsoft SQL, web servers, printers
  • Android/iOS devices support

Nice-to-have

  • Customer-centric skills
  • Proactive issue prevention
  • Process and strategy improvement
  • Mentoring and coaching team members
  • SaaS and/or eCommerce experience

Key Requirements

  • 5+ years of relevant experience
  • 2+ years of specialized or industry experience
  • Bachelor’s degree or equivalent work experience
  • Ability to mentor and guide other team members
  • High-volume support environment experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter