Technical Support Engineer - Adaptive Planning

080

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (at least 50% in-office)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
The job posting is for a Technical Support Engineer specializing in Adaptive Planning at Workday in Warsaw, Poland. This fully remote position seeks an experienced professional to provide technical support for enterprise-grade software applications while fostering collaboration within the team

Job Summary

  • This role serves as an escalation point for a global team supporting the Workday Adaptive Planning Suite with a focus on creative workarounds and long-term solutions.
  • Candidates must possess strong analytical skills to manage highly escalated cases across multiple enterprise customer accounts in a fast-paced environment.
  • The position requires working from the Warsaw office at least 50% of the time while participating in a global on-call rotation for weekend and holiday coverage.

Matching Summary

Match Score: 85

The job posting is for a Technical Support Engineer specializing in Adaptive Planning at Workday in Warsaw, Poland. This fully remote position seeks an experienced professional to provide technical support for enterprise-grade software applications while fostering collaboration within the team.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Full stack web application troubleshooting
  • Empathetic customer service approach

Key Requirements

  • 5+ years in Technical Support role
  • 2+ years as support engineer for enterprise cloud app
  • Experience managing escalated cases for enterprise customers
  • Working knowledge of Java .NET C# or similar languages
  • Location: Warsaw, Poland (local or willing to relocate)

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter